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Customer Service

Happy Customers and Managing Expectations

The saying goes that happy customers are the best marketing opportunity for your business.  When you operate a small business, you strive to create good relationships with your prospects and customers (or clients).  Their positive experiences can translate to positive word of mouth. By the same token, their negative experiences can hurt your momentum. But [...]

Happy Customers and Managing Expectations2023-05-29T20:33:36-07:00

Customer Service Is the Little Details

Customer service isn’t just about protocol and systems.  It’s about the little details of nurturing relationships. I truly believe that one of the great advantages that small businesses have is the relationships they can build with their customers and their teams.  Although you may have a process or a system for building relationships, it’s the [...]

Customer Service Is the Little Details2023-05-29T20:36:04-07:00

3 Ways to Ask for the Perfect Testimonial

When you are trying to set yourself apart in a crowded industry, testimonials are part of the equation.  Kind words from previous customers may make all the difference to a prospective customer, but not just any testimonial will do.  You are looking for the perfect testimonial – the one that will speak volumes about your [...]

3 Ways to Ask for the Perfect Testimonial2023-05-29T20:39:46-07:00

6 Steps to Deliver Remarkable Customer Service

From a viral video to a positive review, a customer’s motivation to share their experience with your product or service usually comes down to remarkability. By remarkable we mean something that is worth commenting on and sharing with others. Sharing can be in the form of ratings, reviews, comments, posts, and good old-fashioned word-of-mouth. For [...]

6 Steps to Deliver Remarkable Customer Service2023-05-29T20:40:28-07:00
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